General terms & conditions
Article 1 : Object
The SMART PIZZA app provided by API TECH is edited and hosted by VIAEVISTA (provider of IT solutions). The app allows the customers to order pizzas and proceed to to payment. Customers also have a possibility to access their personal data stored in the "Profile" tab..
Article 2 : Conditions of access to the service
Access to the app requires internet connection. API TECH is committed to make the app accessible at all times and guarantee its correct functioning. The customer is responsible for the correct functioning of his equipment (smartphone/tablet) and his internet connection. API TECH is not accountable for difficulties resulting from bad internet connection or service disruption on the side of internet provider..
In order to secure the confidentiality of the data introduced and stored in the "Profile" tab, the access to the app features is possible only after an identification process. The customer will need to enter his e-mail address and choose a password known only to him and that guarantees a sufficent security level. Using the app is strictly private - the customer is held accountable for any damage caused by revealing his credentials to a third party. In case of loss or theft or any hazard to the identification device, the customer needs to contact API Tech immediately..
Article 3 : Services
The use of the app is free. It allows the access to the following services : :
- Online pizza order ;
- Searching for the nearest selling point ;
- Promo offers ;
- Online payment with PayPal ;
- Payment at order collection (coins accepted : 10, 20, 50 p, 1 ?, 2?, banknotes : 5 ?, 10 ?, cards : Eurocard, Mastercard and Visa, contactless payments possible ;
- Possibility to credit your account with the "PIZZ coins" : each pound gives you 1 PIZZ. The customer can pay for his order with the accumulated PIZZ coins. ;
- Data update : the customer can update his personal data shown in the "PROFILE" tab.
Article 4 : Collection and storage of data
All data relative to the customer, regardless of their nature, is considered to be and is treated as confidential. .
The data collected via your personal space is gathered for identification purposes as well as to optimise your use of the app (find the nearest Smart machine, receive promo offers, make online payments, credit your account with PIZZ coins). The data stored by API TECH is thus :
- Data for identification purposes
- Data relative to your payment methods
- Geo-location Data
API TECH partners are submit to a confidentiality clause in their contracts. Access to private data is restricted and respects the confidentiality and security rules provided by law..
The data provided by the customers for their profiles is stored during the contractual relationship. The end of the contractual relationship occurs when the customer wishes to delete the app and stop using our services. .
The data relative to your geo-location is never stored. It allows simply to find your location when you are searching for the nearest machine. The SMART PIZZA app uses the GPS on your phone or Google Maps. .
Regarding this data, the customer profits from the right to access, correction, limiting and deletion of relevant information. It is also possible to request its portability as well as exercise his right of opposition. In this case, the customer needs to contact customer service by e-mail at the following address : support@apitech-fr.com or by post, at 11, Avenue du Général de Gaulle 54280 Seichamps
They are accessible only by employees of the company API TECH and, under certain conditions, by the pizzaolos where you place your orders.
Article 5 : Responsibilities
API TECH, through the actions of its service provider, editor and host of the application, VIAEVISTA, commits to apply its best means and efforts to ensure the availibility of the application and its features. API TECH is not accountable for any damage or harm, direct or indirect, of any nature, resulting from errors, delays or technical incidents due to force majeure or third party infringements, without prejudice to the customer right to repair in cases where API TECH would be held accountable for the non-availability..
In case of an interruption of services due to technical issues (machine breakdown, failed delivery,etc.) the user will be informed about this disruption with reasonable notice and the duration of the disruption will be defined. As for technical problems resulting from mechanical issues, the contact person is API TECH. As for problems with the machine's interface and any issues with the application, API TECH delegates the maintenance to VIAEVISTA..
As a person in charge of personal data processing, API TECH takes all necessary precautions, with regard to the nature of the data and the risks presented by the processing, to preserve the security of the data and, in particular, to prevent them from being distorted, damaged, or that unauthorized third parties have access to it (article 34 of the French law "Informatique et Libertés" of January 6, 1978 amended in 2018)..
APITECH delegates the hosting of data to VIAEVISTA under conditions that guarantee their confidentiality and security, in accordance with the General Data Protection Regulation of April 27, 2016 and the "Data Protection Act" of January 6, 1978 amended in 2018. APITECH and VIAEVISTA can not be held responsible in case of failure of these servers
The customer undertakes to respect the conditions of use of the application, and to take all the precautions necessary for the security of his data of authentication allowing him to reach his Personal Space.
Article 6 : Professional Rules
API TECH certifies that it complies with the current regulation for food products and especially with regard to hygiene, transport of foodstuffs, storage temperature, packaging and freezing methods.
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It is also possible for the users to include frozen pizzas in the machine's offer. In this case, the sale is blocked until the pizzas defrost.
Finally, if the pizza has reached its deadline of consumption, the sale is blocked by the software integrated in the machine, thus avoiding any health risk.
API TECH certifies to associate only with pizza professionals respecting the regulations related to food products, and especially those concerning hygiene, transport of the food products, temperature of conservation, the packaging and the methods of freezing.
Should the customers suffer any damage due to the non-respect of the rules quoted above by the pizza professional, API TECH will not be held accountable. The pizza professional is solely responsible for the quality of the products he decides to sell via SMART PIZZA machines.
Article 8 : Applicable Law and Competent Courts
These general conditions of use are governed, interpreted and applied by French law in application of European law (EU Regulation 2016/679 on the protection of natural persons, with regard to the processing of personal data and on the free movement of such data.
In case of dispute in the execution or the interpretation of the present conditions, the attribution of competence is given to the competent courts.